Online Doctor Consultation Malaysia

Sunway Home Healthcare provides tele-consultation for our patients at home who needs to meet a clinician or doctor from a distance. The service is especially helpful for those who need a follow-up consultation with our dietitian, nurse educator, or physiotherapist.

Our Tele-consultation slots can be booked through  with us during office hours.

Click here to download Tele-consultation Patient User Guide

Tele-medicine is the Future of Medical Services in Malaysia

Patients can now connect with their healthcare providers remotely online with Sunway Home Healthcare's telemedicine and telehealth services

With our online teleconsultation and online doctor services, patients and their loved ones can experience numerous benefits, which include saving time and cost as well as the convenience of consultations and diagnoses being done from the comfort of their homes.

These home medical services are especially convenient for those with mobility challenges or who have difficulty accessing nearby medical facilities. With telemedicine, patients no longer have to travel to a physical clinic for a diagnosis or follow-up consultation.

Embracing telemedicine and telehealth opens up new doors in healthcare delivery and improves access and efficiency while ensuring quality healthcare for all.

Get Access to a Trusted Online Doctor Anytime, Anywhere

With telemedicine at your fingertips, you can now access a trusted online doctor anytime and anywhere.

Online doctor consultations are especially suitable for addressing an array of medical issues, including common ailments such as flu, cold, allergies and minor injuries. Apart from that, our online doctor services also extend their reach by providing mental health support to patients remotely.

Telemedicine is an excellent platform to connect you with qualified and experienced healthcare professionals who can provide you with personalised treatment plans, diagnosis and prescription services when necessary.

Stay Ahead of Your Health Issues with Telehealth Consultation by Sunway Home Healthcare

Sunway Home Healthcare offers telehealth consultation and telemedicine services, providing convenient and prompt online doctor consultations to address your health issues from the comfort of your own home.

Take charge of your well-being today and schedule a telehealth consultation with Sunway Home Healthcare.

Contact us now to learn more.

FAQs about Telehealth Consultation by Sunway Home Healthcare

Here are a couple of things you should know about our telehealth consultation and telemedicine services:

How effective are telehealth and telemedicine in Malaysia?

The emergence of telehealth and telemedicine has proven to be highly effective in Malaysia. These remote healthcare services provide convenience to patients by providing them access to medical consultations, diagnosis, and treatment, which allows them to receive timely care from the comfort of their homes.

Telehealth and telemedicine have enhanced efficiency, improved access to healthcare services, and positively impacted patient outcomes.

Who is eligible for online telemedicine in Malaysia?

Anyone regardless of age who requires medical consultation, diagnosis or treatment is eligible for online telemedicine.

Our online doctor consultation and services aim to provide a convenient option for everyone and ensure that timely medical care is accessible for all.

What equipment do I need for an online doctor appointment in Malaysia?

All you need is your computer, tablet or smartphone and a stable internet connection. Additionally, a webcam and microphone are required for video consultations.

To make an online doctor appointment with us, all you need to do is access our teleconsultation service through our SunMed Go app or any browser. 

Please contact us to arrange for a teleconsultation service.

How long does a typical teleconsultation session in Malaysia last?

Each session varies depending on the patient’s medical issue and the discussion required during the teleconsultation.

A session could range between 10 to 30 minutes to allow doctors sufficient time to assess the patient’s condition, provide advice and address their concerns.

What should I do if I encounter technical difficulties during my online doctor's appointment?

Should you come across any technical issues during your appointment with an online doctor, try troubleshooting by checking your internet connection, restarting your device, or using an alternative device.

If the problem persists, please contact the telehealth platform's support team for assistance, as they can provide guidance and resolve any technical issues that may arise.

In the event that you encounter technical difficulties during your online doctor's appointment, we are committed to providing you with the best possible assistance to ensure the consultation can be completed smoothly.

If resolving the issue is not feasible within the session, our team will make every effort to reschedule your appointment at the earliest convenience.

How does online doctor consultation differ from in-person doctor visits?

Online doctor consultation differs from in-person visits as it allows you to receive medical advice, diagnosis, and treatment remotely, without physically visiting a clinic.

Through telemedicine, you can consult with a doctor using video or phone calls, saving time, reducing travel costs and offering convenience. In-person visits, on the other hand, involve face-to-face interactions at a medical facility.

How do I schedule an online consultation with a doctor from Sunway Home Healthcare?

You can schedule your online consultation with us during office hours on SunMed Go.

Please contact us to arrange for a teleconsultation service.